Customer service
-
WHERE CAN I FIND YOU?
-
CAN I PAY AFTERWARDS?
Billink (pay afterwards)
With Billink, you pay after receiving the order, and only for what you want to keep. This makes online shopping easy and safe. For consumers and businesses.
Step 1. Select Billink during check-out
You order a product via the webshop as you are used to and select Billink as your payment method.
Step 2. Your order is delivered
You can take your time to see if you like the products. Are you dissatisfied with part of your order? Then follow the webshop's usual returns process.
Step 3. Receive your invoice
After a few days, you will receive the invoice by email. You can always find the current amount in the Billink app. No stress! You always have 14 days to pay.
By choosing this payment method, you automatically agree with the General terms and conditions of Billink.
Note:
Billink is availbale for our Dutch en Belgium clients. De fees for post payment are 2,5% of the total amount and are calculated automatically.
Enter your details truthfully and as completely as possible. To settle your request afterwards, Billink performs a data check. Billink applies a strict privacy policy as described in its privacy statement. In the unlikely event that your request for postpayments will not be authorized, you can of course pay your order with a different payment method. To be able to use MultiFactor, you must be 18 years or older.
-
WHAT ARE YOUR OPENING HOURS?
We are available from Monday - Friday from 9:30hr until 17:30hr (except on holidays).
You are welcome at our warehouse to pick up your order you have placed on our online shop.
Do you want to visit our showroom? Please call or e-mail us for an appointment. Tel: +31(0)529-711001, [email protected]
On closed days there's no shipping and pick-up in our warehouse is not possible.
Tuesday December 24 Open untill 15.00h Wednesday December 25
Closed Thursday December 26
Closed
Friday December 27
Open
Tuesday December 31
Closed
Wednesday January 1st
Closed
-
ARE ALL PRODUCTS IN STOCK?
All products that can be ordered on our website are in stock. Otherwise it's mentioned on our website.
If however a product is not available, send us an e-mail and we will get in touch with you as quickly as possible.
-
HOW CAN I PLACE AN ORDER AT GLOWSPECIALIST?
It's fast, easy and safe to place an order at www.Glowspecialist.nl
- Choose the preferred items, quantity and colors and add them to your shopping cart. Minimum order amount is € 5,00.
- Choose the country and zip code of delivery and select the preferred shipping method.
- Register (of log in) as a customer or continue as a guest.
- Fill in your name and address and choose your payment method.
- Check (and modify if necessary) your details en select the box 'agree general terms & conditions'.
- Click 'buy' to send your order.
- You will be informed that your order is placed correctly. You'll also receive an order confirmation by email.
-
HOW CAN I USE A DISCOUNT CODE?
On the Internet there are several web pages that claim to have discount codes you can use on our website.
Unfortunately these are alle fake codes, never used by Glow Specialist.If you have a discount code that's not be given to you by us and that's not mentionned on our Facebook page, it's sure that this code is fake.
Do you like to be informed about our discount deals? Please Like our Facebook page and we will keep you posted. https://www.facebook.com/GlowSpecialist
-
WHAT ARE THE PAYMENT METHODS?
Payment Methods
1. Pay.nl
You can then choose from one of the following payment options:
iDEAL
If you use online banking of ABN AMRO, ASN Bank, Fortis, ING, Rabobank or SNS Bank, you can use iDEAL.
iDEAL offers several advantages over other payment methods:
iDEAL is safe, fast and reliable; iDEAL is supported by the major Dutch banks;
We do not charge for use iDEAL.How does iDEAL work?
Upon paying for the order you can specify that you want to pay with iDEAL. You will then be redirected to your own bank where the payment order will be ready. You will be asked by your bank to fill in some information, and then authorize the payment. The amount is directly debited from your account and we are informed that the order has been paid. Glow Specialist will immediately process your order, if ordered before 15:30 on working days from Monday / Friday. Your order will be delivered the next day in most cases.
MasterCard / VISA
Payment by credit card.
Transfer: prepayment by bank transfer
If you choose to pay in advance, you need to transfer the amount.
Our bank details IBAN : NL19RABO0353273325 (Glow Specialist)
Once payment has been received, we will ship your order. It usually takes between 1-4 business days for your payment is credited, so it may take 2-5 days before your order is delivered.
Other payment options:
Customers outside the Netherlands can pay through the following methods:Sofort, Bank Contact / MrCash, credit cards and bank transfer.
2 - Paypal (for Credit card)
If you choose to pay with PayPal, you will be redirected to the PayPal website where you must enter your PayPal email address and password. Paypal is a completely secure and fast payment. You can use this if you have registered with Paypal. You only need to do this once. You go to www.paypal.com and fill in your details there. You can link a credit card to your Paypal account or pay by bank transfer. Paypal is like a middleman, who makes your payments for you, so that your data will never end up with the seller. Glow Specialist will immediately process your order, if ordered before 16:00 on working days from Monday / Friday. Your order will be delivered the next day in most cases.
-
I DO NOT SUCCEED IN FINISHING MY PAYMENT AFTER HAVING ORDERED.
You will get a message when the payment has failed.
When the payment has not succeeded after all, we do recommend to make a second order and choose another payment method. If you have replaced the order successfully, we will cancel the first order(s).
-
WE WOULD LIKE TO ORDER AND PAY AFTERWARDS. IS THIS POSSIBLE?
It's only possible for clients from the Netherlands and Belgium to pay afterwards with billink.
Order online, pay afterwards the products you want to keep. Payment trough Billink is very easy. You order what you like and select Payment by Billink. It's also for business clients. After receiving your order you only pay for the products you would like to keep. Billink will send you an invoice that you have to pay within 14 days.
-
I DIDN'T RECEIVE AN INVOICE WITH MY PACKAGE. WHY NOT?
- We deliver all packages with a packing list and a return form.
The invoice has been sent by e-mail. Please contact us if you would like another one.
- We deliver all packages with a packing list and a return form.
-
WHAT ARE THE SHIPPING COSTS?
SHIPPING COSTS
Netherlands Standard - shipping 1 to 2 working days € 5.95 Belgium
Standard DHL Shipping (in 1 or 2 days), free delivery > € 150,-
Products with batteries can only be shipped to Belgium to companies with a BTW-number (ICP).€9.95
Other countries Shipping costs are automatically calculated in the ordering program.
-
I DIDN'T RECEIVE ANY EMAIL WITH MY TRACK & TRACE CODE.
Order status
After placing your order you will receive a confirmation email with the details of your order. Keep this email properly. With this e-mail, you can at any time check the status of your order request on the following link in your email. Click here for the status of your order, we will keep you informed of your payment and shipping status. Once your package is shipped, you will receive a new e-mail with Track & Trace code.
If you didn't receive the email, check your spam box and the email adress you used at ordering. If you still didn't receive anything, please contact us.
-
IS IT POSSIBLE TO PICK UP MY ORDER?
Yes you can pick up your order at our warehouse. Choose 'Pick-up' as shipping method and we will reserve the products.
The adress is Glow Specialist - Balkerweg 22E - 7731 RZ - Ommen - The Netherlands
Open from Monday till Friday from 9.30 h to 17.30h. Our showroom is only open on appointment.
-
WHAT'S THE TIME OF DELIVERY?
SHIPPING
All orders placed and paid o working days before 16.30 h are shipped the same day by us. (Except holidays)
Our carriers are doing their best to deliver the packages in the Netherlands within 1 business day after we have offered them. However, they do not guarantee this. Transporters and Glow Specialist are not responsible for delays in delivery. (We deliver Mondays to Saturdays).
Would you like to send your package to foreign countries (E.U.), you should note with a slightly longer delivery period of 1 to 3 days.
-
CAN I RETURN MY ORDER?
Please check the order after you received it. Is something missing or damaged? Contact us by phone or e-mail so we can find a solution. Is your order not as expected? Please call us or send an email with your order number, so we know that you want to use your right to return. After notifying us you will have 14 days to return the goods at your expenses. We will refund the purchase price once the goods (within 14 days of your notice) have been received. If you return the entire order we will also refund the shipping costs you paid to us to deliver the products to you. With a partial return we do not.
It goes without saying that the goods need to be well packed, unused and if possible should be sent in original packaging. The back of the packing slip you received is the return form. Please complete this return form and enclose with the return package. If you have any questions, feel free to call or email.
(Return) payment
Once we have received your return, we will refund the purchase price and shipment costs to you within 14 days to your account from with you payed us. Counted from the day we've received your return. If you have chosen to pay afterwards, you have to pay Billink first. As soon as we've received your return we will contact Billink to refund.
-
I RECEIVED A WRONG / DEFECT PRODUCT. WHAT CAN I DO?
Unfortunately it can happen that you've received a wrong or defect article. Sometimes damage occur during transport.
Please contact us by e-mail ([email protected]) or phone +31529711001. We will find a right solution for the problem.
-
MY ELECTRONIC GADGET DOESN'T WORK. WHAT CAN I DO?
A lot of our electronic gadgets are secured with a battery label. You have to remove it before use. If this is not a solution to your problem, please contact us.